We are looking for experienced professionals with a background in Student Support, Academic Counselling, or Student Relationship Management.
Key Responsibilities:
- Handle student queries related to academics, LMS, fees, and examinations.
- Manage inbound/outbound calls, emails, and student support.
- Track academic progress and ensure timely course completion.
- Coordinate with academic teams to resolve student concerns.
- Maintain student satisfaction, retention, and CRM records.
Requirements:
- Postgraduate qualification mandatory.
- 2–6 years of relevant experience.
- Experience in Student Support / Academic Counselling / EdTech preferred.
- Positive communication skills.
- Knowledge of CRM, LMS, and MS Excel.