Job Title

ECOM-KAM

Business Unit

Ecommerce Retail

Reporting To

Cluster Head

Job Function and Role Type

Sales, Individual Contributor, Extensive Travel Required

Version No

2.0

Job Purpose

Achieve business targets as defined by the supervisor while aligning with the bank's objectives.

Key Responsibilities

New Relationship

Bring in NTB MEs and manage existing portfolio MEs to increase wallet share; Achieve channel objectives on ARN, DBA, Integration, Activation, Volume, OBOS, and Cross-sell.

Portfolio and Relationship Management

Maximize share of volumes coming to the bank; Increase portfolio volume and float from merchants to gain bank share; Retain merchants to prevent competition poaching.

Business Compliance

Manage risk and compliance team to meet ME requirements; Train merchant staff, including government bodies and educational institutes, on digital initiatives.

Channel Management

Engage and manage branch banking channels; Work with CA customers to offer digital solutions and drive CASA float and volumes; Introduce products to branch staff during huddles and manage customer escalations.

Education:

Graduation in Engineering or Computer Science, Post-graduation in Marketing (MBA).

Certifications:

Project management-related qualifications.

Key Competencies

High confidence, excellent communication, multitasking, interpersonal skills, logical reasoning, analytical abilities.

Major Stakeholders

Customers, Branch Banking Team, Operations, Risk Team, Product Team.

Skills

Educational Qualifications

Key Skills

- Graduation in Engineering or computer science.
- Post-graduation in Marketing (MBA)

Qualifications in project management related assignments.
- High confidence level, ability to manage channel within the bank
- Excellent Oral & Written communication
- Willingness to do end to end sales
- Ability to make cold calls & engage in pre-fixed appointments




- Valuable planner & organized working method
- To have a flair to develop interpersonal skills
- Multi-tasking with clarity of prioritization
- Sound logical, reasoning & analytical abilities
- Ability to Travel to upcountry locations
- Working understanding of MS Office

Other details

Experience Required Minimum experience of 3 to 6 years of Sales – Direct and Portfolio management.

- Exposure to direct selling, Key Relation Ship Management, Sales in corporates or concept selling.
- Managing Relation across senior levels of the Organization.
- Understanding of MS office and systems is a must.
- Exposure in project / Category / product management
- Exposure to manage multiple teams across different functions

- Major Stakeholders
- Payment Acquiring

- Corp Cards

- Customers

- Branch Banking Team

- Product Team

- Operations
- Risk & Policy

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation

Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India.

The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC).

The Bank’s international operations comprise five branch

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📌 ECOM-KAM (Jamshedpur)
🏢 HDFC Bank
📍 Jamshedpur