Location: Ahmedabad, Gujarat
Experience: Minimum 3 Years
Employment Type: Full time

KEY RESPONSIBILITIES

1. Hardware & IT Infrastructure Management

· Manage, install, configure, troubleshoot, and maintain computers, laptops, printers, scanners, routers, switches, and other IT equipment.

· Maintain IT asset inventory, allocation records, serial numbers, warranties, and service records; coordinate repairs, upgrades, replacements, and procurement.

2. Software & Application Management

· Install, update, and maintain operating systems, Microsoft Office, email systems, antivirus, and authorized business applications.

· Manage software licenses, subscriptions, user accounts, and access permissions; coordinate with vendors for support, renewals, and upgrades.

3. Employee IT Support & Troubleshooting

· Provide timely support for hardware, software, network, email, printer, and system issues.

· Guide employees on secure system usage and maintain complaint, resolution, and pending-issue records to minimize business disruptions.

4. Network & Internet Management

· Manage internet, Wi-Fi, LAN, routers, and network infrastructure; troubleshoot connectivity issues and coordinate with service providers for maintenance and upgrades.

5. IT Security & Data Protection

· Implement antivirus, security updates, access controls, password practices, and data backup procedures.

· Monitor backup functionality, identify security risks or unauthorized access, and ensure confidential company data is protected.

6. IT Operations & Vendor Management





· Manage daily IT operations, vendors, suppliers, and service partners.

· Maintain IT documentation, asset and software inventories, licenses, configurations, and service records; assist with budgeting, cost control, and technology procurement.

7. IT Policy & Compliance

· Develop and implement IT policies, procedures, and standard operating processes.

· Ensure compliance with company policies and applicable NBFC/BFSI regulatory requirements; maintain audit records and coordinate with management, auditors, and external service providers.

REQUIRED SKILLS & QUALIFICATIONS

· Bachelor's degree or diploma in IT, Computer Science, or a related field preferred.

· Minimum 3 years of experience in IT support, administration, or infrastructure management.

· Strong troubleshooting, problem-solving, communication, coordination, and documentation skills.

· Ability to resolve technical issues independently and support multiple employee requirements.

· NBFC/BFSI or regulated-industry experience is an added advantage.

PREFERRED TECHNICAL KNOWLEDGE

Windows OS; desktop/laptop configuration; Microsoft 365 and business email; hardware upgrades and preventive maintenance; software installation, licensing, and troubleshooting; data backup, cloud configuration, hard disk usage, recovery procedures, antivirus, endpoint security, IT asset management, vendor coordination, cloud-based applications, and access management.

Pay: ₹35,000.00 - ₹70,000.00 per month

Work Location: In person

📌 IT Manager (Ahmedabad)
🏢 RGF Capital
📍 Ahmedabad