Key Responsibilities • Make outbound calls to customers regarding overdue personal loan accounts.
- Follow up with customers for pending EMI and loan repayments.
- Negotiate payment commitments and encourage timely repayments.
- Record customer interactions, payment commitments, and follow-up details in the CRM system.
- Resolve customer queries related to loan payments professionally.
- Ensure compliance with company policies and regulatory guidelines during collection activities.
- Coordinate with internal teams for payment updates and account resolution.
📌 Debt Recovery Agent (New Delhi)
🏢 B.P. Securities India
📍 New Delhi
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