Role Description The Customer Support Executive role is a full-time, on-site position based in Bengaluru. The incumbent will handle customer inquiries via phone, email, and online channels, providing timely and accurate information about products and services.

Daily tasks include resolving customer issues, documenting interactions, and following established support procedures to maintain high customer satisfaction. The role involves collaborating with internal teams to escalate and resolve complex problems, providing basic technical support, and ensuring service quality standards are consistently met.

The Customer Support

Executive will also contribute to process improvements by identifying recurring issues and sharing customer feedback with relevant stakeholders.

Qualifications

- Robust Customer Support and Customer Service skills to manage inquiries and resolve issues effectively.




- Experience in maintaining Customer Satisfaction through professional communication and follow-up.
- Ability to provide Online Support across multiple channels, including email, chat, and web-based platforms.
- Basic Technical Support skills to troubleshoot common product or service-related problems.
- Excellent verbal and written communication skills in English; additional local language proficiency is an advantage.
- Comfort working in a fast-paced, customer-focused environment with attention to detail and accuracy.
- Strong problem-solving, time management, and interpersonal skills.
- Prior experience in customer support or service-oriented roles, preferably in HR, staffing, or related sectors.
- Minimum educational qualification: bachelor’s degree or equivalent; relevant certifications in customer service are a plus.

📌 Customer Support Executive (Bengaluru)
🏢 SHRS - SARIKA HR SOLUTIONS
📍 Bengaluru