Job Title: Customer Support Executive E-Commerce (Shopify)

Company: MyOrl-Care Pvt. Ltd.

Location: Satpur MIDC, Nashik

Experience: 13 Years

Salary: 15,0000 to 22,000 (As per skill & experience)

Employment Type: Full-Time | Work From Office

Role & Responsibilities

- Handle incoming and outgoing customer support calls.
- Follow up on incomplete, missed and abandoned calls.
- Check and respond to customer emails, inbox messages and queries regularly.
- Resolve customer complaints and order-related issues promptly.
- Monitor daily shipment status through DTDC and other courier tracking portals.
- Follow up on delayed, pending and undelivered shipments.
- Coordinate with courier partners for new deliveries and delivery-related issues.
- Handle order cancellations, returns and replacement requests.
- Maintain and update daily shipment tracking, delivery and cancellation sheets.
- Monitor new orders and ensure timely delivery coordination.




- Maintain proper customer communication until the issue is resolved.

Preferred Candidate Profile

- Graduate in any discipline.
- 13 years of experience in E-Commerce Customer Support.
- Basic knowledge of Shopify and online order management.
- Experience in DTDC courier tracking and shipment coordination.
- Good communication skills in English and Hindi,Marathi.
- Knowledge of MS Excel, Google Sheets and email handling.
- Good problem-solving, follow-up and customer-handling skills.
- Experience in D2C, FMCG or healthcare product companies will be preferred.

Perks and Advantages
- Professional work environment.
- Opportunity to work with a growing healthcare and e-commerce brand.
- Salary as per skills and experience.
- Other benefits as per company policy.

📌 Customer Support Executive (Nashik)
🏢 Myorl-care
📍 Nashik