07 Nov
|
linfoi
|
Chennai
Job Summary
We are looking for enthusiastic and customer-focused Female and Male(Both) Customer Support Executives to join our Customer Care Team. The ideal candidates should have good communication skills in English and Hindi, a customer-oriented approach, and the ability to handle customer queries professionally.
Freshers and experienced candidates are welcome to apply.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and escalations.
- Convert customer inquiries into sales and achieve assigned targets.
- Provide customer support through calls, emails, and live chat.
- Maintain customer records, follow-ups, and daily reports in CRM.
- Build strong customer relationships and ensure customer satisfaction.
- Identify upselling and cross-selling opportunities.
Required Skills & Qualifications
- Any graduate or undergraduate candidate can apply.
- Good communication skills in English and Hindi are mandatory.
- Basic computer knowledge, including MS Excel, email, and CRM handling.
- Strong customer service and problem-solving skills.
- Valuable interpersonal and communication skills.
- Ability to handle customer concerns and work towards targets.
- Experience in BPO, call centres, sales, or customer support will be an added advantage.
Working Days & Week-Off Policy
- First three months: 6 working days per week.
- After three months: Alternate and rotational week-offs (6 days one week and 5 days the following week).
Interview Details
- Mode: Face-to-Face Interview
- Interview Days: Monday to Friday
- Interview Time: 10:00 AM – 4:00 PM
- Work Location: Vanagaram, Chennai
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Customer Support Executive (CSE) (Chennai)
🏢 linfoi
📍 Chennai