Company Description Go-Ewent is a smart EV rental platform providing affordable, reliable, and eco-friendly electric scooters for urban commuters and gig workers. The service is designed to support delivery riders working with platforms such as Zomato, Swiggy, Blinkit, and others by offering flexible rental plans and easy app-based booking. Secure digital payments and dependable roadside assistance help riders stay on the move with minimal disruption.

With a focus on convenience, cost efficiency, and sustainability, Go-Ewent enables riders to move smarter, earn more effectively, and contribute to greener transportation in their cities.

Role Description The Customer Support Executive is a full-time, in office role based in the Greater Kolkata Area. This role involves responding to rider and customer inquiries via phone, chat, and email, providing timely information about rentals, billing, app usage, and scooter-related issues. The position includes troubleshooting basic technical or usage problems, coordinating with internal teams for issue resolution, and updating customers on the status of their requests.

The Customer Support

Executive will maintain records of interactions in support tools, follow standard operating procedures,



and contribute feedback to improve processes, service quality, and rider experience. The role may also involve assisting with onboarding new riders, explaining platform features, and guiding users on best practices for safe and efficient EV usage.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service experience.
- Ability to manage Customer Satisfaction, handle feedback, and resolve concerns professionally.
- Experience providing Online Support through phone, chat, email, or app-based channels.
- Basic Technical Support capabilities to assist with app navigation and scooter-related queries.
- Clear and professional verbal and written communication skills in English and local languages.
- Comfort with using CRM or ticketing tools and mobile applications in a fast-paced environment.
- Proactive problem-solving, patience, and the ability to remain calm under pressure.
- Relevant experience in customer support, operations, or mobility services is an advantage.
- High school diploma or equivalent required; additional education in business, communications, or related fields is preferred.

📌 Customer Support Executive (Kolkata)
🏢 Go E-Went
📍 Kolkata