Job highlights

- Experience with CRM platforms, preferably HubSpot; proficiency in MS Excel and email tools; knowledge of property management systems and real estate listings

- Monitor CRM data quality, respond to customer inquiries via email and chat, manage property listings and agreements, prepare invoices and receipts, maintain accurate records, and coordinate with internal teams

Role & responsibilities :

- Monitor CRM data quality and completeness and prepare basic reports as required.

- Respond to customer inquiries and service requests through email and live chat in a timely and professional manner.

- Provide customers with updates on property listings, agreements, invoices, payments, and related administrative matters.

- Monitor designated email inboxes and chat channels, categorize requests, and ensure timely responses and follow-ups.

- Draft skilled customer communications, reminders, confirmations, and status updates while maintaining records of important correspond

- Prepare, maintain, and organize property-related agreements and supporting documentation.

- Coordinate agreement reviews, execution, renewals, and follow-ups, tracking expiry dates and pending actions.

- Maintain accurate property records, availability details, and supporting documentation in relevant systems.

- Create and update property listings, including descriptions, pricing, photographs,



and availability across designated platforms.

- Verify listing accuracy and completeness and coordinate corrections wherever required.

- Prepare and issue invoices and generate payment receipts in accordance with approved procedures.

- Track invoices, payments, outstanding balances, and pending transactions, resolving billing discrepancies with relevant stakeholders.

- Create and update contacts, companies, deals, and other records in HubSpot CRM.

- Maintain accurate CRM data relating to customers, properties, agreements, invoices, communications, and follow-up activities.

- Coordinate with internal teams to resolve customer issues, follow up on pending requests, and escalate complex matters until closure.

Preferred candidate profile

Working knowledge of CRM platforms;

experience with HubSpot is preferred.

- Good written and verbal communication skills.

- Proficiency in MS Office, particularly Excel, and email management tools.

- Strong attention to detail, organizational skills, and follow-up abilities.

- Ability to manage multiple tasks, maintain accurate records, and meet deadlines.

- Experience supporting international clients and working with defined service timelines with property management systems, real estate listing platforms, agreement documentation, invoice preparation, and receipt creation.

📌 Customer Support Executive (Bengaluru)
🏢 Brickwork India
📍 Bengaluru