Key Responsibilities Account Management Contract Renewals

- Partner closely with Sales Representatives to manage and grow customer accounts.

- Align with commercial, product, operations, customer experience, pricing, and finance teams to execute customer plans and achieve business objectives.

- Own and coordinate renewal activities across assigned Ocean and LS products to ensure continuity of customer contracts and revenue retention.

Opportunity Management

- For assigned accounts, support new RFQs and opportunities from new logos.

- Coordinate with internal stakeholders across Solution, Product, CIM and Legal to progress opportunities effectively.

- For MCL opportunities, follow the agreed process and ensure opportunity management progresses as planned.

- Ensure the appropriate level of Legal involvement and effective coordination with the IS Account Owner, Team Leaders and relevant Product stakeholders.

- Where customers require offers in a specific format, provide the necessary support to the IS Account Manager to ensure the offer is prepared accordingly.

Customer Success Conversion

- Manage operational and commercial escalations through effective stakeholder engagement and follow-through.

- Lead regular customer reviews to evaluate performance, identify improvement opportunities, and align on future priorities.

- Drive conversion of contracted wins (CW) into realized business across assigned Ocean and Logistics Services portfolios.

- Support conversion of Air, LCL, CHB, Managed Ground Freight (MGF),



and other logistics opportunities in partnership with Sales and Product teams.

- The resource should also develop a valuable understanding of solutioning and implementation methodologies.

Qualifications

- Bachelor's degree in Business Administration, Logistics, Supply Chain, International Business, or a related field.

- Minimum 3-5 years of experience in logistics, freight forwarding, shipping, or supply chain.

- Good understanding of transportation and logistics products and services.

- Excellent English communication skills (spoken and written).

- Strong customer service and relationship management skills.

- Excellent stakeholder management and influencing skills.

- Strong analytical, problem-solving, and organizational abilities.

- Process-oriented with strong attention to detail.

- Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.

- Team player with the ability to collaborate across multiple functions.

Role: Operations Manager,

Industry Type: Courier / Logistics,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills account management administrationcustomer experiencecustomer servicecustomer successenglish communicationfinancefreightfreight forwardingglobal tradeinternational businesslegallogisticsoperationsrelationship management

📌 Customer Success Partner (Mumbai)
🏢 A.P. Moller - Maersk
📍 Mumbai