Customer Success Executive

Department

None

Functional Responsibility / Domain Related o Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix)

o Through trainings & product demo’s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments

· Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies o Develop valuable rapport & connect with the key users of various departments at the client organizations o Getting market feedbacks for new product development or enhancing existing products

· Feedback & testimonials to be collected on a timely basis from the users





Process Adherence o Self-motivated for achieving the business objectives o Constant upgradation of product knowledge for effectively communicating the value proposition to clients o Maintenance & regular updation of contacts, client/product feedback & meeting reports

· Competition tracking and giving feeds on the same to business

Client Management / Stakeholder Management o Key account management through regular meetings with contacts across the hierarchy and across departments

Please note

o The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products and also generate leads within their assigned portfolio o There might be travel to nearby South region districts

Open Positions

1

Mandatory Skills

Relationship Management, Lead Generation, Client Servicing, Presentation Skills, Stakeholder Management, Client Meeting

Education Qualification

BMS, BCOM, MBA

Experience

2 to 5 years

📌 Customer Success Executive (Chennai)
🏢 Crisil
📍 Chennai