Customer Success Associate Intern

Company: Lumos Learning | Location: Bangalore | Paid Internship

About the Role

Are you someone who enjoys interacting with people, building relationships and solving problems?

Join Lumos Learning as a Customer Success Associate Intern and be part of a team that helps customers get the best out of our educational technology products.

In this role, you will work closely with customers, understand their needs, guide them through their product journey and ensure they have a smooth and valuable experience. You will also collaborate with different teams, gain exposure to customer relationship management and learn how businesses build long-term customer relationships.

What You'll Do

- Help new customers get started with our products through onboarding, guidance and training.
- Build and maintain strong customer relationships through regular communication and follow-ups.
- Understand customer requirements, address concerns and coordinate with internal teams to find solutions.
- Track customer engagement and product usage to identify opportunities for improvement.
- Support customer retention and renewal activities by ensuring customers receive continued value from our products.
- Collect customer feedback and share insights with relevant teams to improve the overall experience.
- Assist in preparing customer reports, reviewing account performance and identifying growth opportunities.

Who We're Looking For




- Graduates or final-year students from BBA, B.Com, BBM, BCA, BA or other non-engineering backgrounds.
- Candidates with positive spoken and written English communication skills.
- People who enjoy interacting with customers and building professional relationships.
- Basic knowledge of MS Excel, Google Sheets and other MS Office/Google Workspace tools.
- Good problem-solving, organizational and analytical skills.
- A proactive attitude, willingness to learn and ability to work collaboratively.

Bonus: Familiarity with CRM tools is an added advantage.

What You'll Gain

- Hands-on experience in customer relationship management and customer success.
- Exposure to real-world business operations and customer engagement strategies.
- Opportunities to work with cross-functional teams.
- Practical experience with CRM tools, customer data and product adoption.
- Mentorship and guidance from experienced professionals.
- An opportunity to build a career in Customer Success, Account Management and Business Operations.

Internship Details
- Duration: First 2 months as an intern.
- Stipend: 20,000 per month.
- Location: Bangalore.
- Opportunity: Opportunity to transition into a full-time role based on performance and business requirements.

If you enjoy working with people, solving problems and creating positive customer experiences, we'd love to hear from you!

📌 Customer Success Associate (Bengaluru)
🏢 Lumos Learning
📍 Bengaluru