We are seeking a dedicated and experienced Customer Service Team Leader to oversee our customer service operations. The ideal candidate will have a strong background in managing teams within international customer service environments, particularly in voice processes related to the US, UK, Canada, and Australia. As a Team Leader, you will be responsible for ensuring that our team delivers exceptional service to our clients while meeting performance targets and maintaining high levels of customer satisfaction.

Key Responsibilities

- Lead and manage a team of customer service representatives, providing guidance, support, and training to ensure optimal performance.
- Develop and implement strategies to improve customer service processes and enhance the customer experience.
- Monitor team performance metrics and provide regular feedback to team members.
- Handle escalated customer inquiries and resolve complex issues effectively.




- Collaborate with other departments to ensure seamless service delivery and address customer needs.
- Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.

Required Skills

- Proven experience in customer service management, particularly in international voice processes.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance data and implement improvements.
- Familiarity with customer service software and tools. If you are passionate about customer service and have the experience to lead a dynamic team, we encourage you to apply for this exciting chance.

Industry

97

Department

HR, Recruitment

📌 Customer Service Team Leader (Pune)
🏢 Shine.com
📍 Pune