Company Description SpiceJet Limited is a dynamic airline that has been shaping India’s aviation journey since 2005, connecting people, places, and possibilities across the country. The airline is known for its bold, energetic spirit and warm service, offering vibrant travel experiences backed by innovation and multiple industry-firsts. SpiceJet pioneered regional air connectivity under the UDAN scheme, making air travel more accessible, and introduced India’s first biofuel-powered flight, seaplane service, and in-flight entertainment on personal devices.

Its premium economy product, SpiceMax, enhances low-cost travel with added comfort, priority services, and hot meals. At SpiceJet, team members are part of a passionate, people-powered culture that keeps travel exciting and customer-centric.

Role Description The Customer Service Specialist is a full-time, on-site role based in Jaipur, responsible for delivering professional, courteous, and efficient support to passengers and stakeholders. Day-to-day tasks include handling customer inquiries and requests at counters or via phone, assisting with reservations, check-in, boarding, and baggage-related concerns, and resolving service issues in line with company policies. The role involves maintaining accurate records of interactions,



coordinating with ground operations and other teams to address customer needs, and ensuring clear, timely communication of flight-related information.

The Specialist will focus on enhancing the overall customer experience by promoting SpiceJet services, providing proactive assistance, and upholding safety, compliance, and quality standards in every interaction.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Support capabilities, with a focus on empathy and professionalism.
- Ability to drive positive Customer Experience and Customer Satisfaction through active listening, problem-solving, and timely resolution of issues.
- Excellent Phone Etiquette and communication skills for handling inquiries, complaints, and information requests professionally.
- Proficiency in spoken and written English; knowledge of Hindi and/or local languages is an advantage.
- Prior experience in aviation, hospitality, travel, or related customer-facing roles is preferred.
- Comfort working in shift-based schedules, including weekends and holidays, in a fast-paced airport workplace.
- Strong organizational skills, attention to detail, and ability to work collaboratively as part of a diverse team.
- Minimum high school diploma; a graduate degree in any discipline is advantageous.

📌 Customer Service Specialist (Jaipur)
🏢 SpiceJet
📍 Jaipur