WE ARE HIRING – INTERNATIONAL BPOCustomer Care / Fraud Operations Executive

Job Location: Mumbai

Work Mode: Work From Office (WFO)

Process Type: International Voice & Blended Process

Working Days: 5 Days (Rotational Week Offs)

Shift Timings: Rotational Night Shifts (Between 5:30 PM – 9:30 AM)

Employment Type: Full-Time

ELIGIBILITY CRITERIA

SSC CANDIDATES WITH 1 YEAR OF INTERNATIONAL BPO EXPERIENCE, HSC FRESHERS, AND CANDIDATES WITH 6 MONTHS OR MORE OF EXPERIENCE ARE WELCOME TO APPLY!

- SSC: Minimum 1 year of International BPO experience.
- HSC: Freshers are welcome.
- HSC / Graduates: Candidates with 6 months or more of experience can apply.
- Good English communication skills.
- Basic computer and MS Office knowledge.
- Flexibility to work rotational night shifts.

JOB RESPONSIBILITIES
- Handle customer queries through inbound and outbound calls, chats and emails.
- Assist international customers with account-related queries and concerns.
- Review customer account activities and identify suspicious transactions or potential fraud.
- Investigate account-related issues and provide appropriate resolutions.
- Handle disputes, refunds, chargebacks, complaints and escalations.
- Maintain accurate customer records, case notes and dispositions.
- Follow company policies, procedures and security guidelines.
- Manage customer expectations and ensure professional communication.
- Work collaboratively with internal teams to resolve complex customer issues.
- Maintain quality,



productivity and customer satisfaction targets.

SKILLS REQUIRED
- Excellent verbal and written communication.
- Strong listening skills, empathy and customer-handling abilities.
- Good analytical and problem-solving skills.
- Basic knowledge of MS Excel and MS Office.
- Ability to multitask and navigate multiple computer applications.
- Professional telephone and email etiquette.
- Quick learner with a positive attitude.
- Ability to handle challenging customer situations professionally.

SHIFT & WEEK-OFF DETAILS
- 24×7 International BPO process.
- Rotational shifts, including night shifts.
- Rotational week-offs / split-offs.
- Saturday and Sunday are NOT fixed week-offs.
- Candidates may be required to work on Saturdays and Sundays as per business requirements.
- Overtime opportunities available.
- Compensatory offs as per company policy.

SALARY & BENEFITS
- Attractive salary based on experience and communication skills.
- Attendance bonus.
- Additional incentives for maintaining quality and compliance standards.
- Overtime opportunities.
- Professional training and career growth opportunities.

INTERESTED CANDIDATES – APPLY NOW!

Contact Person: Prashant

Call / WhatsApp: (phone hidden)

Email: [email protected]

Share your updated resume directly on WhatsApp or email.

Immediate Hiring – Limited Openings!

Pay: ₹21,000.00 - ₹35,000.00 per month

Perks

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service (Mumbai)
🏢 Smart Employement
📍 Mumbai