07 Nov
|
Craftmate
|
Delhi
- Handle customer queries across email, Instagram, phone and website chat.
- Track shipments and proactively resolve delivery-related issues.
- Coordinate with courier partners for delayed, lost and stuck shipments.
- Manage returns, refunds, replacements and cancellations.
- Coordinate with warehouse and operations teams for order-related issues.
- Ensure timely resolution and regular follow-ups on pending tickets.
- Maintain records of customer interactions, complaints and resolutions.
- Return & Exchange Management
Craftmate is a D2C brand making art and craft accessible, enjoyable and engaging through thoughtfully curated DIY kits. We are looking for a proactive, customer-focused individual to manage customer queries, resolve issues efficiently and ensure an excellent customer experience across all touchpoints.
Pay: ₹15,000.00 - ₹23,000.00 per month
Work Location: In person
📌 Customer Service Operations Manager (Delhi)
🏢 Craftmate
📍 Delhi