Customer Service Manager

Designation: Customer Service Manager

Experience: Relevant experience in Customer Service Management

Job Responsibilities

1. Manage and supervise the customer service team.
2. Handle customer queries, complaints and escalations.
3. Monitor team performance and ensure timely customer support.
4. Analyse customer service data and prepare MIS reports.
5. Track customer satisfaction, response time and resolution rates.
6. Identify process improvements to enhance customer experience.
7. Coordinate with internal departments to resolve customer issues.

Required Skills

- Experience in customer service and team management.
- Solid data analytics and reporting skills.
- Good knowledge of MS Excel and MIS.
- Excellent communication and problem-solving skills.
- Strong leadership and team-handling abilities.

Pay: ₹40,000.00 - ₹45,000.00 per month

Application Question(s)

- Do you have experience in customer service and team management?
- Are you familiar with analyzing customer service data and preparing MIS reports?

Work Location: In person

📌 Customer Service Manager (Thane)
🏢 Proficient Peoplecraft
📍 Thane