Designation: Customer Service Manager

Company: Mixprime

Location: Kalher Thane

Salary: ₹40,000 per month

Experience: Relevant experience in Customer Service Management

Job Purpose To manage the customer service team, ensure effective customer support, improve customer satisfaction and monitor team performance through data analysis.

Key Responsibilities

- Manage and supervise the customer service team.
- Handle customer complaints, escalations and ensure timely resolution.
- Monitor team performance, productivity and service quality.
- Analyse customer service data and prepare MIS reports.
- Track customer satisfaction, response time and resolution metrics.
- Identify process gaps and implement improvements.
- Coordinate with internal departments to resolve customer-related issues.

Required Skills & Qualifications




- Graduate in any stream; MBA preferred.
- Experience in customer service and team management.
- Strong data analytics and reporting skills.
- Valuable knowledge of MS Excel and MIS.
- Excellent communication, problem-solving and leadership skills.

Pay: ₹35,000.00 - ₹40,000.00 per month

Application Question(s)

- How many years of experience do you have in Customer Service?
- Do you have experience managing and leading a Customer Service team?
- How many team members have you handled?
- Do you have experience in preparing MIS reports and analysing customer service data?
- Current in Hand ?

Work Location: In person

📌 Customer Service Manager (Kalher)
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📍 Kalher