Role & responsibilities

Customer Support & Coordination

- Act as the primary point of contact for customers regarding Air Export & Air Import shipments.
- Provide shipment updates, flight details, clearance status, and documentation requirements.
- Coordinate with internal teams including Operations, Sales, Warehouse, Transport, CHA, and Overseas Agents.
- Address and resolve customer inquiries promptly to ensure high satisfaction levels.

Air Freight Documentation

- Prepare and verify all Air Freight-related documents such as AWB, invoices, packing lists, DG declarations (if applicable), pre-alerts, and other export/import documentation.
- Ensure accuracy and compliance with airline, security, and regulatory requirements.
- Submit documents to airlines, handling agents, and authorities as required.




- Maintain proper documentation records and filing for audits and internal compliance.

Operational Support

- Coordinate bookings with airlines and ensure adherence to flight cut-offs and cargo acceptance timelines.
- Track shipments and provide timely updates to customers and concerned stakeholders.
- Liaise with airline representatives, freight forwarders, and terminal operators for smooth cargo movement.
- Ensure that job-related entries, from Job Creation through Invoicing, are completed correctly and on time in the ERP (Softlinks Logisys).
- Prepare operational reports, MIS updates, and shipment trackers as required.

Preferred candidate profile as abov e

📌 Customer Service Executive (New Delhi)
🏢 Ryan Logitech
📍 New Delhi