We are seeking enthusiastic and customer-focused Customer Service Executives for a UK-based travel process. The successful candidate will be responsible for handling customer queries related to travel bookings, reservations, cancellations, amendments, and general travel assistance while ensuring excellent customer satisfaction.

Key responsibilities include managing customer inquiries through calls, emails, and other communication channels, assisting customers with flight bookings and modifications, providing information regarding travel itineraries and booking statuses, and resolving customer complaints professionally. Additionally, the candidate will maintain accurate customer information and update booking details in the system, deliver excellent customer service, and adhere to process guidelines while meeting quality and productivity targets.

Required skills for this role include excellent English communication skills,



strong verbal communication and active listening abilities, positive interpersonal and problem-solving skills, a customer-focused attitude, basic computer knowledge, and a willingness to work in the 1:00 PM to 10:00 PM shift. A graduate qualification is mandatory, and both freshers and experienced candidates are encouraged to apply. Candidates with experience in customer service, international voice processes, travel, airline support, or hospitality will have an added advantage.

This position offers a salary package ranging from 3.5 LPA to 4.5 LPA, along with a both-side cab facility and opportunities for training and learning for freshers.

Industry

Education / Training

Department

Education Management / Director / Principal, Curriculum Design

📌 Customer Service Executive (Gurugram)
🏢 Synergy Plus Business Consulting Group
📍 Gurugram