Job Role : Customer Service Executive

Location : Mumbai

Exp - 2 + yrs

Salary : 5 - 7 LPA

Job Location: Mumbai and Pune

Job Overview:

We are seeking an experienced CSE with robust experience in client servicing in the freight forwarding industry. The role involves managing key client relationships - Sea freight, ensuring profitability and business growth.

Duties and Responsibilities:

Account Management

- Manage and grow relationships with key clients (import/export)
- Act as the primary point of contact for all client requirements
- Ensure high service quality and client satisfaction
- Identify opportunities for business expansion, cross-sell, and upsell

Operations Coordination

- Work closely with operations, documentation, and customs teams




- Ensure timely shipment execution and issue resolution
- Manage escalations related to delays, pricing disputes, or service gaps

Reporting & Strategy

- Track account performance, margins, and revenue growth
- Prepare MIS reports, forecasts, and pricing analysis
- Contribute to business strategy and customer retention plans

Educational Qualification: Any bachelor’s or master’s degree Experience: Minimum 2-3 years of Experience in CS at Freight industry

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person

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