Roles and Responsibilities :

- Handle inbound calls from international customers to resolve their queries and concerns in a timely and qualified manner.

- Process customer requests, provide accurate information, and escalate complex issues to senior team members when necessary.

- Maintain records of all interactions with customers using CRM software to ensure seamless data tracking and reporting.

- Collaborate with other teams to identify areas for improvement and implement changes to enhance the overall customer experience.

Job Requirements :

- 2-4 years of experience in an international call center environment or similar setting.

- Strong knowledge of CRM systems, including data entry, query resolution, and report generation capabilities.

- Proficiency in handling high-volume inbound voice processes with excellent communication skills (English language proficiency required).

- Experience working in a fast-paced environment with multiple priorities simultaneously.

📌 Customer Service Associate (Bengaluru)
🏢 Optimum Solutions Pte
📍 Bengaluru