07 Nov
|
Lugano Fashion
|
New Delhi
07 Nov
Lugano Fashion
New Delhi
About the Role We’re looking for a Customer Relationship Manager to build solid, long-term relationships with our clients, keep them satisfied, and grow revenue from our existing customer base.
Key Responsibilities Manage a portfolio of client accounts and act as their main point of contact Understand client needs and recommend suitable products or services Drive retention, renewals, upselling and cross-selling Resolve complaints and escalations quickly and professionally Maintain accurate client records and activity in the CRM Track and report on client satisfaction, revenue and retention metrics Work with sales, operations and support teams to deliver a smooth customer experience Skills &
Qualifications [1–5] years in client servicing, account management or sales Excellent communication in English and Hindi Strong negotiation, listening and problem-solving skills Good working knowledge of MS Excel / Google Sheets
📌 Customer Relationship Manager (New Delhi)
🏢 Lugano Fashion
📍 New Delhi