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Responsibilities

- Lead and manage the customer care team to ensure exceptional service delivery.

- Develop and implement customer service policies and procedures.

- Monitor and evaluate the performance of the customer service team, providing guidance and support where necessary.

- Handle complex customer inquiries and complaints, ensuring timely resolution and customer satisfaction.

- Collaborate with other departments to improve customer service operations and enhance the customer experience.

- Analyze customer feedback and data to identify trends and areas for improvement.

- Prepare and present reports on customer service metrics to senior management.

- Ensure compliance with company policies and industry regulations in all customer interactions.

- Foster a positive and engaging work environment within the customer care team.

Location

Gollapudi, Vijayawada, Andhra Pradesh, India 520010

Qualification

Degree

Department

General

📌 Customer care Manager (Vijayawada)
🏢 Nextenti Tech Private
📍 Vijayawada