We are looking for a responsible, detail-oriented and well-spoken Customer Care Executive to handle customer queries and provide assistance through text-based communication (Instagram, WhatsApp and other online platforms).

Key Responsibilities

- Handle customer queries related to orders, payments, shipping and delivery updates.
- Manage order-related concerns, including delayed orders, tracking details and dispatch status.
- Handle exchange and return requests as per company policies.
- Generate and issue gift cards/store credits wherever applicable.
- Assist customers with order modifications, cancellations and other order-related concerns as per company guidelines.
- Maintain proper records of customer complaints, exchanges, returns and gift card issuance.
- Coordinate with the production, dispatch and accounts teams to resolve customer queries.
- Ensure timely follow-ups and resolution of customer complaints.
- Maintain skilled, polite and clear communication with customers.
- Handle high volumes of customer messages efficiently, especially during festive and sale seasons.

📌 Customer Care Executive (Noida)
🏢 Wabi Sabi
📍 Noida