Job Summary

Job Description

- Order Management Agents are responsible for processing simple

to complex orders, and handling inquiries from the client with high
accuracy and efficiency.

- Use deductive reasoning to make sound business decisions.
- Follow best practices and work cross-functionally with multiple

teams to complete the above tasks and other daily job functions.

Requirements

- Graduate of any 3/4 year degree;
- Preferred knowledge in Order Management and

Salesforce/Oracle

- Excellent communication skills - oral and written

Critical Skills

- Solid Decision making and Analytical Skills
- Solid Communication Skills for both oral and written
- “Googley” Mindset (Out of the box thinking)
- Researching Capabilities
- Ensure compliance to all company and business policies and





administer all open sales orders and ensure appropriate order
flow.

- Monitor and evaluate all order issues and resolve in discrepancies

in production metrics and ensure a high level of accuracy

- Process oriented and excels at attention to detail
- Management of the communication with the sales department

and other stakeholders

- Can work with minimal supervision

Key Responsibilities

- Graduate of any 3/4 year degree;
- Preferred knowledge in Order Management and

Salesforce/Oracle

- Excellent communication skills - oral and written

Skill Requirements

Must Have Skill

Communication Skills

Good to Have Skill

Other Requirements

📌 Process Associate (Gurugram)
🏢 HCLTech
📍 Gurugram