Collection Executives (DRA & Non-DRA)

We are looking for dynamic, target-oriented, and result-driven Collection Executives to join our team. The ideal candidates should have prior experience in collections and recovery operations, with strong communication, negotiation, and customer-handling skills.

The selected candidates will be responsible for contacting customers with overdue payments, following up on outstanding dues, securing payment commitments, and ensuring timely recovery while maintaining skilled customer relationships and adhering to organizational compliance standards

Key Responsibilities

1. Contact customers through outbound calls to follow up on overdue payments, pending EMIs, and outstanding dues.
2. Manage assigned delinquent accounts and ensure timely recovery of overdue amounts.
3. Follow up consistently with customers who have missed payment deadlines or failed to honour previous payment commitments.
4. Persuade and motivate customers to clear their outstanding dues through effective communication and negotiation.
5. Understand customer concerns, identify reasons for payment delays, and provide appropriate repayment solutions within company guidelines.
6. Negotiate repayment plans and payment commitments while ensuring compliance with approved collection policies.
7. Maintain regular follow-ups with customers until the committed payments are successfully received.
8. Prioritize accounts based on overdue ageing, outstanding amounts, and recovery potential.
9. Ensure daily, weekly, and monthly collection targets are achieved as assigned by the reporting manager.
10. Handle customer objections, payment disputes, and collection-related queries professionally.
11. Educate customers about the importance of timely repayments and the consequences of continued payment defaults.
12. Coordinate with internal teams for payment confirmation, account updates, and resolution of customer concerns.
13.



Maintain accurate records of customer interactions, payment commitments, follow-up status, and recovery updates in the designated CRM or collection system.
14. Escalate high-risk, non-responsive, and difficult-to-recover accounts to the concerned team or reporting manager.
15. Monitor broken payment promises and initiate timely follow-ups to improve recovery performance.
16. Ensure ethical collection practices and maintain professional conduct during all customer interactions.
17. Adhere strictly to RBI guidelines, applicable regulatory requirements, data privacy standards, and company collection policies.
18. Prepare daily collection reports and provide updates on recovery performance, pending cases, and payment commitments.
19. Maintain customer confidentiality and ensure sensitive financial information is handled responsibly.
20. Demonstrate ownership, accountability, and consistency in achieving assigned recovery targets.

Eligibility Criteria

- Minimum qualification: Intermediate (10+2) or above.
- Minimum 6 months of experience in Collections & Recovery.
- DRA Certification is mandatory for DRA Collection Executive positions.
- Candidates without DRA certification can apply for Non-DRA positions.
- Excellent verbal communication and negotiation skills.
- Strong customer-handling and problem-solving abilities.
- Ability to work in a target-driven environment.
- Immediate joiners are preferred.

Compensation & other Details

- Salary: 18,000 22,000 per month.
- One weekly off.
- Performance-driven work environment.
- Career growth and development opportunities.
- Opportunity to work with an established collection and recovery team.

Working Hours

- Shift 1: 8:30 AM to 5:30 PM.
- Shift 2: 9:00 AM to 6:00 PM.

Recruitment Highlights

- Walk-in interviews.
- On-the-spot offers for selected candidates.
- Immediate joiners preferred.
- Joining batches every Monday and Thursday.
- Attractive career growth opportunities.

Contact person: HR Ashwini @ (phone hidden)

📌 Collection Executives (DRA & Non-DRA) - Hyderabad
🏢 Shell Infotech
📍 Hyderabad