- Work Location: Work From Home (Remote)
- Experience: 1–2 Years
- Qualification: Graduate
- Employment Type: Full-Time
- Working Days: 6 Days a Week
- Shift: Day Shift
We are looking for a motivated and target-driven Collection & Recovery Executive to manage overdue payments, EMI collections, and debt recovery activities. The ideal candidate should have experience in handling DPD (Days Past Due) buckets, customer follow-ups, payment negotiations, and achieving monthly collection targets.
Key Responsibilities
- Manage the recovery and collection of outstanding payments from delinquent customers.
- Handle DPD (Days Past Due) collection buckets and achieve monthly collection and ageing targets.
- Identify and explore additional channels to improve debt recovery and collection efficiency.
- Negotiate with overdue customers to facilitate timely EMI payments and repayment.
- Monitor and follow up on overdue accounts to ensure timely resolution.
- Make reminder calls to customers who have missed their EMI payments.
- Educate customers about the consequences of delayed or missed payments.
- Guide customers regarding available payment channels and repayment options.
- Follow up consistently with customers until outstanding payments are successfully received.
- Handle customer escalations professionally and ensure appropriate resolution.
- Maintain accurate records of customer interactions, follow-ups, and collection updates in the system.
Qualifications & Requirements
- Graduate in any discipline.
- 1–2 years of experience in debt collection, loan recovery, EMI collection, or payment follow-ups.
- Prior experience handling DPD collection buckets is preferred.
- Proficiency in English and Hindi is mandatory.
- Proficiency in at least one South Indian regional language (Telugu, Kannada, or Tamil) is mandatory.
- Excellent communication, negotiation, and customer-handling skills.
- Ability to achieve monthly collection and recovery targets.
- Must have a personal laptop and a reliable internet connection.
- Ability to work independently in a remote work environment.
Advantages & Perks
- Mobile Phone Reimbursement
- Paid Time Off (PTO)
- Provident Fund (PF)
Additional Requirements
- Personal laptop is mandatory.
- Candidates must be comfortable working six days a week in a day shift.
How to Apply?
Interested candidates can share their updated resumes at:
Email: [email protected]
Pay: ₹16,500.00 - ₹20,000.00 per month
Benefits
- Cell phone reimbursement
- Paid time off
- Provident Fund