Role & responsibilities
- Contact customers via calls and chat regarding outstanding payments.
- Follow up on overdue accounts and ensure timely payment collection.
- Address billing queries and resolve invoice-related concerns.
- Investigate and coordinate dispute resolution with internal teams.
- Maintain accurate records of customer interactions and payment updates.
- Ensure compliance with process guidelines and documentation standards.
- Meet assigned collection and recovery targets.
Role: Collections, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Collections Process Collection ManagementRecovery OperationsPayment CollectionDebt ManagementLoan Collection
📌 Collection Associate (Pune)
🏢 Wipro
📍 Pune