Wipro Hiring | Collections Associate (Voice Process)

Position: Collections Associate

Role Type: Individual Contributor (IC)

Shift: US Shift | Rotational Shifts & Rotational Week Offs | 24/7 Process

Work Mode: Work from Office (No Hybrid)

Eligibility Criteria

Fresh Graduates can apply (Graduation Mandatory)

Candidates with 12+ months of experience can apply with:

- HSC + 12+ months experience, or
- Graduation + 12+ months experience

About the Role We are looking for proactive and detail-oriented Collections Associates to manage enterprise telecom customer accounts through voice and chat-based interactions. The role focuses on maintaining healthy receivables, ensuring timely collections, reducing DSO, resolving billing disputes, and achieving assigned revenue recovery targets.

This is a target-oriented process where employees will be responsible for meeting collection and recovery goals while ensuring a positive customer experience.

Key Responsibilities

- Customer communication through Voice & Chat channels
- Billing date alignment and invoice validation
- Payment follow-ups and collections
- Dispute identification and resolution
- Payment reconciliation and account maintenance
- Compliance adherence and documentation management
- Collaborate with Finance and Billing teams for issue resolution




- Ensure timely collections and reduction in outstanding receivables

Required Skills & Competencies
- Excellent verbal and written communication skills
- Strong chat etiquette and customer handling skills
- Understanding of collections, aging reports, DSO, and payment terms
- Good analytical and problem-solving abilities
- Attention to detail and documentation accuracy
- Ability to manage multiple accounts and priorities
- Robust negotiation and stakeholder management skills
- Experience with CRM tools such as SAP, Oracle, Salesforce, Freshdesk, or similar platforms is an added advantage

Preferred Experience
- Experience in B2C Collections Process
- Exposure to US Telecom Collections
- Comfortable working in rotational shifts and week-offs
- Strong customer service and collections background

Key Performance Indicators (KPIs)
- Average DSO per Account: 45 Days
- Monthly Collection Efficiency: 95% of Due Invoices
- First Contact Resolution: > 85%

Why Join Wipro?
- Opportunity to work with a leading global organization
- Structured career growth and learning opportunities
- Dynamic and fast-paced work environment
- Exposure to global telecom collections operations

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📌 Collection Associate- Voice Process (Pune)
🏢 Wipro
📍 Pune