Our client DeltaX - A Data-Driven Digital Advertising Platform company is looking for a product-savvy and client-focused professional to join our Customer Success team. In this role, you'll own the end-to-end client journey from onboarding and solutioning to account growth by helping customers maximize the value of the DeltaX platform. Working closely with cross-functional teams, you'll deliver tailored solutions, build trusted client relationships, and drive long-term customer success.

Year of experience: 1.5 to 3 years | Salary Range: INR 6 LPA to 9 LPA

Key responsibilities

- Be the primary point of contact for assigned e-commerce clients and manage day-to-day client communication.
- Understand client requirements and coordinate with campaign management, creative, and analytics teams to ensure timely delivery.
- Track and understand campaign performance data and share relevant updates and insights with clients.
- Schedule and conduct regular client check-ins, performance reviews, and reporting discussions.
- Track client requests, maintain action items, and ensure timely follow-ups and closure.
- Identify and proactively escalate risks, delivery delays, or campaign performance dips to senior team members.
- Maintain account documentation, reports, and tracking sheets to ensure clear visibility of client activities and deliverables.

Qualifications

- 1.5–3 years of experience in Client Success or Account Management,



preferably handling performance marketing or e-commerce clients.
- Working understanding of Google Ads, Meta Ads, and Google Analytics, with the ability to read and explain campaign performance metrics.
- Strong written and verbal communication skills with the ability to manage client conversations effectively.
- Positive organizational and coordination skills with the ability to manage multiple clients and deadlines.
- Proficiency in project/task management tools like Notion, Trello, Asana, etc.
- Ability to work cross-functionally with campaign management, creative, and analytics teams.
- Exposure to Programmatic Advertising, DSPs, or Hyperlocal Advertising would be an added advantage.
- Familiarity with CRM platforms and reporting dashboards would be an added advantage.

About DeltaX:

DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally plan, design, buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channels. Founded in 2012, the platform serves as the pioneer in the Advertising Technology Industry. The cutting edge technology has empowered digital marketing teams across the globe with deep insights, automated ROI based spends optimization, activating award winning technology- driven campaigns.

📌 Client Success Specialist (Pune)
🏢 talent.win
📍 Pune