Job Location: South Mumbai, Maharashtra

Industry: Luxury Retail / Premium Jewellery

Function: Client Relations / Customer Experience / Retail Operations

We are seeking an accomplished, polished and customer-centric Client Services Manager to lead client relationships and deliver an exceptional in-store experience at our flagship luxury jewellery store in South Mumbai.

The ideal candidate will have 10+ years of experience in client relations or client services, preferably with an established luxury brand in jewellery, watches, fashion or premium hospitality. The candidate should have solid exposure to HNI/UHNI clientele, excellent clienteling capabilities and the ability to build long-term relationships while delivering highly personalised service aligned with the brand's identity and positioning.

Key Responsibilities

1. Client Relationship Management

- Build, nurture and manage relationships with a portfolio of HNI, UHNI and VIP clients.
- Serve as the primary point of contact for key clients, managing appointments, private viewings and bespoke requirements.
- Develop and implement effective clienteling strategies to drive repeat purchases, referrals and customer loyalty.
- Maintain comprehensive client profiles, preferences and purchase history through CRM systems.
- Proactively engage with existing and prospective high-value clients to strengthen relationships and generate business opportunities.

2. Client Experience & Store Leadership

- Establish and maintain exceptional service standards and personalised in-store experiences in line with the brand's luxury positioning.
- Lead, train and mentor the client-facing team on service etiquette, product knowledge and relationship management.




- Ensure seamless coordination and execution of customer interactions, appointments and special requests.
- Oversee customised and bespoke jewellery orders from initial consultation to final delivery, coordinating with design and production teams.
- Ensure timely execution, quality standards and effective communication throughout the bespoke order process.

3. Client Engagement & Brand Activations

- Collaborate with the marketing team to organise exclusive client events, private previews, trunk shows and VIP experiences.
- Manage guest curation, personalised invitations and post-event client engagement.
- Identify opportunities to enhance brand engagement, client retention and referral business.
- Represent the brand with professionalism, discretion and exceptional service standards.

Desired Candidate Profile

- Minimum 10+ years of experience in client relations, client services or customer experience management.
- Significant experience working with established luxury or premium brands.
- Prior exposure to HNI/UHNI clientele and VIP relationship management is essential.
- An established network of high-value clients will be strongly preferred.
- Experience in luxury jewellery, watches, fashion, premium retail or hospitality is desirable.
- Strong understanding of clienteling, personalised selling and relationship-driven business development.
- Excellent communication, interpersonal and relationship-building skills.
- Impeccable grooming, presentation and professional etiquette.
- Strong leadership skills with experience managing and mentoring client-facing teams.
- Knowledge of fine jewellery, diamonds and precious gemstones will be an added advantage.
- Ability to maintain confidentiality and handle high-profile clientele with discretion.

📌 Client Services Manager - Premium Jewellery Retail (Mumbai)
🏢 Rare Earth Brands
📍 Mumbai