– Client Relationship manager

Company: Advance FMS & Security ServicesDesignation: Personal Secretary & Client Relations ExecutiveDepartment: Administration & Operation

Job Responsibilities

- Client Interaction: Regularly interact with clients to maintain valuable relationships and ensure client satisfaction.
- Feedback Calls: Conduct regular feedback calls with clients regarding company services, manpower performance, and overall service quality.
- Client Complaint Management: Coordinate with the Operations Team to address and resolve client complaints and concerns promptly.
- Operations Coordination: Handle backend operational activities and coordinate with the Operations Team for smooth day-to-day functioning.
- MD's Correspondence: Manage the MD's official emails, draft professional replies, respond to queries, and ensure timely follow-ups.
- Site Inspection & Uniform Compliance: Monitor employee uniform compliance at sites and ensure employees follow the company's dress code.
- Penalty Management: Impose applicable fines on employees found violating uniform policies, maintain proper records, and coordinate with Accounts for deductions.
- Issue Resolution: Independently handle routine operational and client-related issues and escalate critical matters to management whenever required.
- Documentation & Reporting: Maintain records of client feedback, complaints, resolutions, penalties,



and operational updates.
- Accounts Coordination: Submit all reports, penalty details, and necessary documentation directly to the Accounts Department for further processing.

Key Performance Indicators (KPIs)
- Regular client feedback calls and satisfaction levels.
- Timely resolution of client complaints.
- Proper coordination with the Operations Team.
- Zero pending MD email responses and follow-ups.
- Strict monitoring of site uniform compliance.
- Accurate penalty records and timely submission to Accounts.
- Effective backend operational management.

Important Note: The candidate must have excellent communication skills, professional email drafting abilities, strong coordination skills, and the ability to independently handle client interactions and operational responsibilities.

Preferred Skills

- Good verbal and written communication.
- MS Excel, Word and email management.
- Client relationship management.
- Problem-solving and coordination.
- Professionalism, confidentiality and time management.

Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Health insurance
- Provident Fund

Application Question(s):
- What is your current ctc ?
- How many years of experience do you have ?
- how much would you rate yourself on handling a team ?

Work Location: In person

📌 Client Relationship Manager (Ghatkopar West)
🏢 Advanced FMS Security u0026 Services
📍 Ghatkopar West