Key Responsibilities

- Handle incoming customer enquiries through calls, WhatsApp, website leads, social media, and other communication channels.
- Understand customer requirements by asking the right questions and reviewing photographs or videos shared by the customer.
- Explain Sneakinn Home Care services, processes, pricing, timelines, and expected results clearly and professionally.
- Recommend appropriate services based on the customer's requirements.
- Prepare and share accurate service estimates and quotations.
- Convert qualified enquiries into confirmed bookings.
- Maintain regular and systematic follow-ups with potential customers until the enquiry is closed.
- Coordinate booking dates and service requirements with the operations and scheduling teams.
- Record complete customer information, service requirements, estimates, follow-ups, and booking details in the company's CRM or system.
- Conduct video consultations with customers whenever additional assessment is required.
- Coordinate with technical team members when specialized advice is required before confirming an estimate.
- Keep customers updated regarding their bookings and assist with basic pre-service queries.
- Ensure that every customer interaction reflects Sneakinn's premium service standards.




- Maintain a professional and consultative approach while speaking with high-value customers.
- Achieve individual booking conversion and revenue targets.
- Follow up on enquiries that have not converted and identify reasons for non-conversion.
- Maintain accurate daily reporting of enquiries, follow-ups, confirmed bookings, and revenue generated.

Requirements

- 1-4 years of experience in customer service, inside sales, telesales, booking management, client servicing, or a similar customer-facing role.
- Excellent spoken and written English communication skills.
- Robust communication skills over both phone calls and WhatsApp.
- Confident, polished, and professional personality.
- Ability to understand customer requirements and recommend suitable services.
- Comfortable discussing pricing, sharing estimates, following up, and closing bookings.
- Strong follow-up skills and ability to manage multiple customer conversations simultaneously.
- Customer-first mindset with valuable problem-solving abilities.
- Organized and disciplined approach toward CRM updates and documentation.
- Comfortable working with booking and revenue targets.
- Basic proficiency with computers, WhatsApp, CRM systems, and spreadsheets.
- Ability to work in a fast-paced, customer-focused environment.

📌 Client Experience And Booking Executive (New Delhi)
🏢 One24 Services
📍 New Delhi