Principal – Chief of Staff | Globalisation Excellence (GE)

Location: Bangalore

Experience: 12 years | Employment Type: Full time

About Zinnov

Zinnov is a global management consulting firm that helps organisations make decisions that get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:

Where should we invest?

How do we scale globally?

What capabilities will win in the next decade?

Our work shapes market entry strategies, global operating models, M&A; decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion heavy slideware.

At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450 professionals across 10 global offices, we work across industries including Digital Services, ER&D;, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.

Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.

Why Globalization Excellence (GE)

Zinnov’s Globalization Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run.

In GE, you don’t work in silos. You:

Own complex, end-to-end client journeys

Work across GCC advisory, managed services, and BOT / outsourcing models Influence leadership decisions that shape long-term talent and operating strategies This is where strategy meets execution — and where talent plays a defining role.

Job Overview

As the Chief of Staff, you will play a critical role in aligning strategic objectives with tactical demands. You will directly support the Head of the Center in managing operations, facilitating key initiatives, and communicating with internal and external stakeholders to ensure that all projects align with our strategic goals.

Key Responsibilities





- Act as a Strategy Advisor to the Head of the Center and Global Chief of Staff, providing strategic insights, best practices, design & deliver interventions and ensure flawless execution by the cross-functional teams
- Support the Leadership in defining and continuously refine the Top Goals / OKRs for the site
- Own the design and delivery of Site Charter Scorecard and work jointly with the Global Stakeholders, On-Ground Leadership to create meaningful metrics that show maturity of the GCC;
- Design & Own the delivery of Strategy offerings based on the centre’s specific goals, priorities, challenges;
- Partner closely with Engineering Leadership to align site goals with global business objectives.
- Create and launch interventions that will aid in progressing the centre’s to a Portfolio hub faster;
- Continually work across workstreams to ensure that the deliverables are aligned with core priorities, are delivered with the best quality and on/before time;
- Design and drive portfolio expansion and transformation initiatives
- Orchestrate execution across all workstreams (HR, TA, PMO, Finance, Technology, Facilities, etc.).
- Build executive governance, dashboards and scorecards.
- Facilitate and drive key strategic initiatives, from planning through to execution, ensuring they align with the organization’s goals.
- Coordinate and streamline executive communication, ensuring clear and effective dissemination of information across the organization.
- Manage critical projects, ensuring they are delivered on time and within budget.
- Oversee the preparation of high-quality presentations and reports for executive meetings and external stakeholders.
- Serve as a liaison between the Head of the Center and other executives, teams, and external partners to ensure smooth operation and communication.
- Assist in managing the budget,



including tracking operational expenses and financial forecasting.
- Enhance organizational performance by driving continuous improvement and organizational change initiatives.
- Deeply understand the center’s business goals and develop comprehensive strategies and action plans to meet those goals. Facilitate alignment between strategic initiatives and daily operations to ensure that all activities contribute to the organization’s objectives.
- Act as a key relationship manager between Zinnov and the customer, leveraging deep industry knowledge and strategic insights to cultivate and strengthen partnership between the customer and Zinnov.
- Drive business development efforts by identifying new opportunities and facilitating collaboration that aligns with mutual growth objectives.

Experience & Education Qualifications:
- Proven experience ( 12 years ) within technology or product development sectors ( preferable )
- Bachelor’s in Engineering, Computer Science, or a related field & Master’s in Business Administration

Primary Skills:
- Strong analytical and problem-solving skills with a proven ability to strategize and implement high-level program initiatives.
- Exceptional Programme Management & Executive Reporting /Communication Skills
- Technology understanding acumen to be able to drive the right results for the GCC
- Exceptional ability to communicate and foster positive business relationships.
- Adaptability and flexibility to manage the array of tasks and initiatives.
- Outstanding organizational and leadership abilities, with a focus on tact and diplomacy.

Desired Skills:
- Management Consulting background or experience would be preferable.
- Knowledge of Agile methodologies and software development cycles.
- Familiarity with the technologies and the specific software products being developed at the center.
- Strong leadership skills with a proven track record of effectively leading a diverse team.

Pay: ₹7,000,000.00 - ₹8,500,000.00 per year

Benefits

- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Chief of Staff (Koramangala)
🏢 Zinnov Management Consulting
📍 Koramangala