Change Management Lead – POS & Other B

Engagement Type: Contract (Offshore – India-based)

Location: Hyderabad, India

Work Mode: Remote / Offshore

Working Hours: US Business Hours (Shift aligned with US stakeholders)

Contract Duration: 6 Months (Extendable)

Role Overview We are looking for an experienced Change Management Lead to drive and execute organizational change management activities for US-based fashion and specialty retail transformation programs involving Point-of-Sale (POS) systems and other business applications.

The candidate will be responsible for driving business readiness, stakeholder engagement, user adoption, and sustained process changes. This role requires close collaboration with US-based business leaders, store operations, merchandising, planning, supply chain, finance, IT teams, and implementation partners.

The position is based in India and requires consistent availability during US business hours to coordinate with onshore stakeholders and offshore delivery teams.

Key Responsibilities

- Develop and manage end-to-end change management strategies, plans, deliverables, milestones, and dependencies for application implementations, upgrades, and rollouts.
- Conduct stakeholder analysis, change impact assessments, role mapping, and current-to-future-state process impact assessments across business functions.
- Collaborate with US business owners, store representatives, project managers, IT teams, vendors, and offshore delivery teams.
- Develop and execute communication plans, including leadership communications, FAQs, newsletters, presentations,



and change champion engagement initiatives.
- Design role-based training strategies and develop or coordinate training materials, including training decks, user guides, quick reference guides, job aids, and train-the-trainer materials.
- Organize virtual training sessions, monitor attendance and completion, gather feedback, and coordinate follow-up training.
- Lead business readiness assessments and maintain readiness dashboards, action plans, stakeholder concerns, and resistance management logs.
- Align change management activities with UAT, pilot deployments, phased rollouts, cutover, go-live, and hypercare activities.
- Define and monitor adoption metrics, including training completion, user readiness, system usage, support trends, and post-go-live feedback.
- Identify potential adoption risks and gaps, escalate issues, and collaborate with business and project leaders to implement corrective actions.
- Facilitate virtual workshops, working sessions, leadership updates, and change governance meetings.
- Support post-go-live stabilization, reinforcement communications, knowledge transfer, and transition to business-as-usual operations.

Required Experience &

Qualifications





- Minimum 8 years of relevant professional experience, including substantial hands-on experience in organizational change management.
- Proven experience in POS or enterprise business application transformation programs.
- Experience working with US-based stakeholders in an offshore/onshore delivery model.
- Ability and willingness to work consistently during US business hours from India.
- Solid expertise in stakeholder engagement, change impact assessments, communication planning, training, business readiness, and adoption tracking.
- Excellent verbal and written communication skills in English, including facilitation, presentation, and executive communication.
- Proficiency in Microsoft PowerPoint, Excel, Teams, SharePoint, and project or change management tracking tools.
- Ability to work independently and coordinate effectively across multiple business functions and geographically distributed teams.

Preferred Experience &

Certifications

- Experience in fashion, specialty retail, or omnichannel business transformation programs.
- Exposure to retail ERP, store POS, merchandising, inventory management, supply chain, finance, CRM, or related business applications.
- Prosci, CCMP, or equivalent Change Management certification.
- Agile Change Management certifications or credentials would be an added advantage.

Important Note Candidates must have hands-on experience in organizational change management for POS or enterprise business application transformations and be comfortable working in US business hours from India.

📌 Change Management Lead – POS (Hyderabad)
🏢 Code Ethics
📍 Hyderabad