Company Description heddl is a GTM intelligence platform that helps B2B founders, sales teams, and agencies focus on the right prospects at the right time. Instead of sending more messages, heddl identifies which leads are worth contacting today and explains why, using data from customers’ websites, LinkedIn, and broader market signals. The platform builds ICPs, personas, and competitor views, scores leads for fit, and surfaces verified contacts, job posts, and social signals across LinkedIn, X, and Reddit. heddl then enables outreach through LinkedIn, email, and WhatsApp, consolidating responses into a single timeline.

Operating on a pay-as-you-go model, heddl handles the research so teams can concentrate on meaningful conversations and closing deals.

Role Description The Call Agent role at heddl is a full-time, on-site position based in Bengaluru. In this role, the Call Agent will contact prioritized leads surfaced by the heddl platform, conduct discovery and qualification calls, and clearly explain heddl’s value proposition to prospective customers.

The Call

Agent will manage call schedules, maintain accurate records of conversations, and update lead status and outcomes in the internal systems. Day-to-day tasks include following up on warm leads, handling inquiries, coordinating with sales and marketing teams on campaigns, and providing feedback on lead quality and messaging.

The Call





Agent will also contribute to continuous improvement of call scripts, objection handling, and overall customer experience.

Qualifications

- Candidates should possess strong communication and active listening skills, with clear spoken English and the ability to build rapport quickly over the phone.
- Candidates should possess customer service and relationship management skills, including handling objections, addressing questions, and maintaining a skilled, solution-oriented approach.
- Candidates should possess basic sales and lead qualification skills, such as understanding ICPs, assessing prospect fit, and supporting follow-up and conversion activities.
- Candidates should possess proficiency with call handling tools and CRM or lead management systems, and be comfortable updating records and working with dashboards.
- Candidates should possess time management and organizational skills, including managing call volumes, prioritizing tasks, and following structured call processes.
- Candidates should possess adaptability and problem-solving skills, and be able to work with evolving scripts, learn from data-driven feedback, and collaborate with sales and marketing teams.
- Previous experience in a call center, inside sales, telesales, or customer support environment is beneficial.
- A high school diploma or equivalent is required; a degree in business, communications, or a related field is an advantage.

📌 Call Agent (Bengaluru)
🏢 heddl
📍 Bengaluru