Objective of the Role: Head – Business Process Excellence & Transformation To drive enterprise-wide business process excellence, operational efficiency and organizational transformation by identifying improvement opportunities, redesigning and standardizing business processes, and implementing sustainable improvement initiatives.

The role will act as an internal strategic consultant to business leadership, partnering with cross-functional teams to simplify processes, optimize costs, improve productivity, strengthen governance and enhance overall business performance.

The objective is to ensure that transformation initiatives deliver measurable business outcomes, establish a continuous improvement culture and align operational processes with the organization's long-term strategic goals.

Key Responsibilities:

1. Business Process Excellence & Transformation

- Lead enterprise-wide business process improvement, standardization and transformation initiatives.
- Assess existing business processes to identify inefficiencies, bottlenecks, operational risks and improvement opportunities.
- Design and implement future-state processes to enhance operational efficiency, customer experience, compliance and overall business performance.
- Drive process mapping, value stream mapping, process diagnostics and root-cause analysis.
- Establish process standards, governance frameworks, policies and standard operating procedures (SOPs).
- Drive process simplification, harmonization and standardization across business functions.
- Ensure effective implementation of process changes and monitor adoption and business impact.

2. Internal Consulting & Business Problem Solving

- Partner with senior leadership and functional heads to address complex business and operational challenges through structured problem-solving approaches.
- Conduct operational assessments and process reviews to identify performance gaps and improvement opportunities.
- Apply data analytics, industry benchmarking and best practices to develop actionable recommendations.
- Develop business cases, quantify improvement opportunities and evaluate expected business benefits.
- Facilitate cross-functional discussions and workshops to align stakeholders on transformation priorities and improvement initiatives.




- Act as an internal consultant to drive business effectiveness and organizational performance.

3. Lean, Continuous Improvement & Operational Excellence

- Lead Lean, Kaizen and continuous improvement initiatives across the organization.
- Apply Lean, Six Sigma and other process improvement methodologies to eliminate waste, reduce process variation and improve productivity.
- Drive initiatives focused on cost optimization, quality improvement, cycle-time reduction and resource utilization.
- Establish sustainable continuous improvement frameworks, practices and governance mechanisms.
- Coach and mentor functional teams on Lean methodologies, structured problem-solving and process improvement techniques.
- Build a culture of operational excellence, accountability and continuous improvement across the organization.

4. Transformation Project & Program Delivery

- Lead end-to-end business transformation and process improvement projects, from initial assessment and planning through implementation and stabilization.
- Define project objectives, scope, deliverables, timelines, resource requirements, risks and success measures.
- Drive cross-functional collaboration and ensure effective coordination among stakeholders to achieve project objectives.
- Monitor project progress, address implementation challenges and ensure timely delivery.
- Track project outcomes against defined business objectives and ensure realization of expected benefits.
- Drive change management, stakeholder engagement and organizational adoption of current processes and ways of working.

5. Process Governance & Performance Management

- Establish process ownership, accountability frameworks and governance structures across business functions.
- Define, implement and monitor process performance KPIs, operational metrics and improvement targets.
- Track business benefits, productivity gains, cost savings and value realization from transformation initiatives.
- Develop management dashboards,



performance reports and executive-level presentations to provide visibility into process effectiveness.
- Conduct periodic process performance reviews and identify further improvement opportunities.
- Ensure adherence to defined process standards, governance frameworks and operational controls.

6. Strategic Program Management

- Support and drive enterprise-wide strategic transformation programs through effective Project Management Office (PMO) practices.
- Establish project governance, tracking mechanisms, reporting structures and risk management processes.
- Monitor project milestones, deliverables, dependencies, budgets and overall program performance.
- Ensure alignment of transformation initiatives with the organization's strategic priorities and business objectives.
- Prepare and present periodic progress updates, key risks and improvement recommendations to senior leadership and steering committees.
- Facilitate leadership reviews and support executive decision-making through structured program reporting and insights.

Candidate Requirements Experience : 10–15 years of overall experience, with 5–8 years in Business Excellence, Business Transformation, Process Improvement or Operational Excellence leadership roles.

Education: Bachelor's degree in Engineering / Management. MBA / PGDM preferred.

Industry: Experience in Automotive, Manufacturing, Industrial, Engineering or large diversified organizations.

Functional Expertise:

- Business Process Re-engineering (BPR) and process standardization.
- Lean, Six Sigma, Kaizen and Continuous Improvement.
- Enterprise-wide Business Transformation and Operational Excellence.
- Cost optimization, productivity improvement and process automation.
- Process governance, KPI development and performance management.
- PMO and strategic transformation program management.

Leadership: Strong experience in partnering with CXOs, business heads and cross-functional teams to drive organizational change. Key Competencies: Strategic thinking, business acumen, analytical ability, structured problem-solving, stakeholder management and change leadership.

Preferred Background: Corporate Business Excellence, Operational Excellence or Enterprise Transformation roles in large organizations.

📌 Business Excellence Manager (Chennai)
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