1. Job Overview

We are looking for a responsible, organised, and hands-on Stock, Order Fulfilment & Delivery Officer to manage daily stock activities, online order processing, packing, invoicing, and local deliveries.

The candidate will be responsible for ensuring that online and offline orders are processed accurately, products are packed safely, inventory records remain updated, and local deliveries are completed on time. The role also includes weekly stock verification, maintaining dispatch records, coordinating with courier partners, and supporting day-to-day warehouse operations.

The ideal candidate should be comfortable handling both computer-based work and physical stock management.

2. Key Responsibilities

A. Online Order Management

- Monitor and process incoming orders received through the company website, e-commerce platform, WhatsApp, or other sales channels.
- Verify customer details, product names, quantities, delivery addresses, and payment status before processing orders.
- Check product availability and coordinate with the sales team regarding stock shortages or order discrepancies.
- Prepare orders for dispatch and update the order status in the system.
- Coordinate with customers and the sales team regarding order confirmation, dispatch, and delivery updates.
- Ensure that all orders are processed within the defined dispatch timeline.

B. Stock & Inventory Management

- Maintain accurate records of stock received, stock issued, stock dispatched, and stock remaining.
- Perform weekly physical stock verification and reconcile actual quantities with system records.
- Monitor minimum stock levels and report low-stock items, quick-moving products, and potential stock shortages.
- Maintain proper records of product batches, quantities, damaged goods, returned goods, and expired or unusable stock, wherever applicable.
- Follow FIFO (First In, First Out) or the applicable batch-wise stock rotation procedure.
- Ensure that products are stored safely, systematically, and in their designated locations.
- Immediately report stock differences, missing items, leakage, damage, or other inventory discrepancies.
- Coordinate with the purchase and production teams for stock replenishment when required.

C. Order Packing & Dispatch

- Pick the correct products according to the order details.
- Check product names, variants, quantities, batch details, and packaging condition before packing.
- Pack products securely to prevent leakage, breakage, spillage, or damage during transportation.
- Ensure that appropriate cartons, protective materials, labels, and shipping documents are used.
- Prepare packing slips, dispatch notes, and other required documents.
- Verify the packed order against the invoice before dispatch.
- Arrange daily dispatches through courier partners or local delivery personnel.
- Maintain a record of dispatched orders, tracking numbers, delivery details, and pending shipments.

D. Local Delivery Management

- Handle local deliveries to customers, dealers, retailers, garages, bodyshops,



and other business customers.
- Plan delivery routes to minimise travel time and transportation costs.
- Deliver products within the committed delivery schedule.
- Verify the order and invoice before leaving for delivery.
- Obtain customer acknowledgement, delivery confirmation, or proof of delivery.
- Coordinate with customers regarding delivery timing and availability.
- Handle returned deliveries and undelivered orders in accordance with company procedures.
- Maintain accurate records of delivery expenses, cash collected if authorised, and pending deliveries.

E. Invoicing & Documentation

- Prepare sales invoices, delivery challans, packing slips, and other dispatch documents using the company's billing or ERP software.
- Ensure that invoice details match the confirmed order, including product description, quantity, price, applicable taxes, and customer details.
- Generate invoices only after verifying the relevant order and authorisation requirements.
- Maintain records of sales invoices, dispatches, returns, cancellations, and credit notes.
- Coordinate with the accounts team to resolve invoice discrepancies and payment-related queries.
- Ensure that all required documents are available for courier dispatches and local deliveries.
- Maintain organised digital and physical records for easy reference.

F. Returns, Exchanges & Damaged Products

- Receive and record customer returns, rejected deliveries, and damaged products.
- Verify returned quantities and product condition before updating stock records.
- Separate damaged, leaking, defective, or otherwise unusable products from saleable inventory.
- Coordinate with the sales and accounts teams regarding replacement orders, credit notes, and return documentation.
- Ensure that returned stock is not added back to saleable inventory until it has been properly checked and approved.

G. Daily Operations & Coordination

- Coordinate with sales, accounts, purchase, and warehouse teams to ensure smooth order fulfilment.
- Maintain daily records of orders received, orders packed, invoices generated, dispatches completed, and deliveries pending.
- Prepare weekly stock reports and pending-order reports for management.
- Keep the warehouse and packing area clean, organised, and safe.
- Monitor the availability of packing materials and arrange replenishment when necessary.
- Follow company procedures for stock handling, documentation, customer service, and workplace safety.
- Support other operational activities assigned by management.

3. Required Skills & Qualifications

- Minimum 12th pass; a graduate or diploma holder is preferred.




- 1–2 years of experience in stock management, warehouse operations, e-commerce fulfilment, dispatch, logistics, or delivery coordination.
- Basic computer knowledge and experience with MS Excel, Google Sheets, billing software, or ERP systems.
- Experience handling online orders and preparing invoices is preferred.
- Good understanding of inventory records, stock reconciliation, packing, and dispatch processes.
- Ability to manage physical stock and perform routine stock counts accurately.
- Good organisational skills, attention to detail, and time management.
- Basic communication skills in Gujarati, Hindi, and/or English.
- Ability to work independently and take responsibility for daily operational tasks.
- A valid two-wheeler driving licence and familiarity with the local area are preferred for local deliveries.

4. Key Performance Indicators (KPIs)

Performance will be evaluated based on the following:

- Order processing accuracy: Correct products, quantities, and customer details.
- Dispatch timeliness: Orders packed and dispatched within the committed timeline.
- Inventory accuracy: Consistency between physical stock and system records.
- Weekly stock verification: Completion of scheduled stock counts and reconciliation.
- Delivery performance: Timely completion of local deliveries.
- Invoice accuracy: Correct and complete billing and dispatch documentation.
- Packing quality: Minimum avoidable damage, leakage, or packing errors.
- Return management: Timely recording and processing of returned products.
- Record maintenance: Accurate daily dispatch, delivery, and stock reports.
- Operational discipline: Proper warehouse organisation and adherence to company procedures.

5. Preferred Candidate Profile

The ideal candidate will be practical, dependable, and detail-oriented, with the ability to manage multiple operational activities independently. The person should be comfortable switching between computer work, stock handling, order packing, and local deliveries as business requirements demand.

Experience in an e-commerce business, paint or chemical distribution, automotive products, hardware, or industrial supplies will be an added advantage.

6. Working Conditions

- Full-time, on-site position.
- Work involves both desk-based documentation and physical warehouse activities.
- Local travel may be required for customer deliveries.
- The candidate must be able to handle products and packing materials safely, following the company's handling procedures.

7. How to Apply

Interested candidates may share their updated resume along with the following details:

- Current location
- Total work experience
- Relevant experience in stock, warehouse, or e-commerce operations
- Experience with invoicing or ERP/billing software
- Current salary and expected salary
- Notice period
- Availability of a two-wheeler and valid driving licence

Apply to: Olfarbe
Email: [email protected]

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Stock, Order Fulfilment & Delivery Officer (Surat)
🏢 CARECIL PRIVATE
📍 Surat