Key Responsibilities
- Manage and monitor day-to-day team operations.
- Lead, motivate, and guide team members to achieve targets.
- Monitor KPIs, SLAs, productivity, and quality metrics.
- Handle customer escalations and process-related issues.
- Conduct team meetings, performance reviews, and feedback sessions.
- Ensure process compliance and timely delivery.
- Coordinate with management to achieve operational goals.
Required Skills
- 3–5 years of BPO experience.
- Insurance or BFSI domain experience is mandatory.
- Previous experience handling a team.
- Strong knowledge of SLA, KPI, and quality metrics.
- Valuable communication, leadership, and problem-solving skills.
Pay: ₹30,000.00 - ₹37,500.00 per month
Benefits
- Provident Fund
Application Question(s)
- What is the CCTC?
- What is the ECTC?
- What is the Notice Period
Work Location: In person
📌 BPO Team Leader - Insurance (Pune)
🏢 Jobmate
📍 Pune