We are looking for a skilled L1.5 Support Engineer to manage and support enterprise backup and recovery environments using Dell EMC NetWorker, Data Domain (Physical &

- DDVE), and PowerProtect Data Manager (PPDM). The role involves incident resolution, backup administration, troubleshooting, and ensuring high availability of backup infrastructure.

Key Responsibilities

Backup Operations &

- Monitoring

Monitor daily backup jobs using EMC NetWorker and PPDM

Ensure backups complete successfully within SLA timelines

Perform backup validation, verification, and periodic restore tests

Handle backup failures and perform root cause analysis (RCA)Incident &

- Problem Management

Troubleshoot and resolve L2-level incidents related to:Backup failures

Storage issues on Data Domain/DDVE

Network or client connectivity issues affecting backupsEscalate critical issues to L3/vendor support (Dell EMC) when required

Maintain incident logs and provide timely updatesAdministration &

- Configuration

Manage and administer:EMC NetWorker servers, clients, policies, and groups

Data Domain appliances (DDOS) and DDVE

PowerProtect Data Manager (PPDM) environmentsConfigure backup policies, schedules, retention policies, and replication

Perform client onboarding/offboardingData Domain Management

Monitor capacity utilization, replication status, and performance

Perform tasks like:Cleaning (garbage collection)

Disk usage analysis





Replication configuration and troubleshootingPPDM Operations

Manage asset discovery, protection policies, and backup workflows

Monitor VM, database, and application backups via PPDM

Troubleshoot PPDM-related issues (policy failures, UI/API errors)Change &

- Maintenance Activities

Execute planned changes (patching, upgrades, configuration changes)

Support DR drills and audit activities

Maintain system documentation and SOPsRequired Skills &

- Experience

Technical Skills

Strong experience with:EMC NetWorker (Administration &

- Troubleshooting)

Dell EMC Data Domain (Physical &

- DDVE)

PowerProtect Data Manager (PPDM)Knowledge of:Backup protocols (NDMP, NFS, CIFS, etc.)

Linux/Unix & basic Windows administration

Networking basics (DNS, ports, firewalls)Soft Skills

Strong troubleshooting and analytical skills

Valuable communication and stakeholder management

Ability to work in 24/7 support shiftsExperience Requirements

25 years of experience in backup/storage support

Hands-on experience in enterprise backup environmentsNice to Have

Knowledge of cloud integrations (AWS/Azure backups)

Familiarity with virtualization (VMware, Hyper-V)

Scripting knowledge (Shell/Python/PowerShell)Certifications (Preferred)

Dell EMC Proven Professional Certifications

Backuprelated certificationsKey Deliverables

High backup success rate ( 95–98%)

Reduced incident resolution time

Accurate documentation and reporting

📌 Backup Administrator - Dell EMC Networker (Bengaluru)
🏢 ASM Technologies
📍 Bengaluru