Job Summary:

We are looking for a Customer Support Executive to communicate with customers, handle follow-ups, schedule appointments, and support the Sales and Service teams in providing a good customer experience.

Key Responsibilities:

- Make calls to existing and potential customers.
- Follow up on customer enquiries and showroom visits.
- Contact customers for service reminders and follow-ups.
- Schedule sales and service appointments.
- Handle customer queries and provide basic information.
- Maintain and update customer details in the CRM system.
- Conduct customer feedback and satisfaction calls.
- Coordinate with Sales and Service teams for customer requirements.
- Follow up with customers regularly and maintain good relationships.
- Achieve daily and monthly calling/follow-up targets.
- Prepare basic call and follow-up reports.

Qualification & Skills:

- Plus Two / Diploma / Degree.




- Good communication skills in Malayalam and basic English.
- Basic computer knowledge and MS Office skills.
- Good customer handling and interpersonal skills.
- Good follow-up and coordination skills.
- Positive attitude and willingness to learn.
- Ability to work in a target-oriented environment.

Experience:

- Freshers can apply.
- Experience in customer service, telecalling, CRM, or automobile industry will be an added advantage.

Working Conditions:

- Office-based role.
- Regular interaction with customers through phone calls and CRM.
- Coordination with Sales and Service departments.

Pay: ₹15,000.00 - ₹22,000.00 per month

Advantages:

- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Aluva)
🏢 Incheon KIA
📍 Aluva