JOB DESCRIPTION & JOB SPECIFICATIONPosition: Ticketing Executive

Hiring Organisation: CMA Vikalp Johri
Location: Telibandha, Raipur, Chhattisgarh

1. Job Description (JD)

Job Title: Ticketing Executive
Department: Travel & Ticketing Operations
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 6:00 PM
Work Location: Telibandha, Raipur

Job Purpose:

To efficiently manage day-to-day ticket booking operations for Air, Train and Bus travel, ensuring accurate transactions, timely service, and a smooth booking experience for customers.

Key Roles & Responsibilities:

- Handle customer enquiries and understand their travel requirements carefully.
- Book, modify and cancel Air, Train and Bus tickets as per customer instructions.
- Ensure 100% accuracy in passenger names, travel dates, routes, timings and other booking details.
- Verify all booking details with customers before confirming transactions.
- Handle ticket reservations, payment coordination and booking confirmations.
- Provide customers with timely updates regarding bookings, cancellations, refunds and rescheduling.
- Maintain proper records of bookings, payments, cancellations and customer communications.
- Respond to customer queries politely and professionally.
- Operate computers, online booking portals, email, WhatsApp and other office applications efficiently.
- Ensure error-free transactions and maintain confidentiality of customer information.

2. Job Specification (JS)

Educational Qualification:

- Minimum: 12th Pass / Graduate preferred.
- Additional computer or travel-related certification will be an advantage.

Required Skills & Competencies:

- Computer Knowledge: Positive working knowledge of computers, internet browsing, MS Office, email and online portals.
- Typing Skills: Good typing speed with accuracy.




- Communication: Good listening skills and clear communication.
- Attention to Detail: Ability to carefully verify passenger details and booking information.
- Accuracy: Strong commitment to error-free ticket booking and financial transactions.
- Customer Service: Polite, patient and customer-friendly approach.
- Problem Solving: Ability to handle booking-related issues calmly and efficiently.
- Time Management: Ability to manage multiple customer requests within stipulated timelines.
- Responsibility: Honest, punctual, disciplined and dependable.

Experience:

- Freshers with good computer knowledge and learning ability may apply.
- Experience in Air, Train or Bus ticket booking will be preferred.

3. Ideal Candidate Profile

We are looking for a candidate who is:

- A good listener who understands customer requirements before taking action.
- Highly attentive and careful while entering booking details.
- Comfortable working on computers and online booking platforms.
- Responsible and committed to delivering error-free services.
- Willing to learn new ticketing systems and processes.
- Capable of working independently and handling daily operational responsibilities.

4. Employment Details ParticularsDetails

Position: Ticketing Executive

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 6:00 PM

Weekly Off Sunday

Job Location: Telibandha, Raipur

Salary: As per skills and experience

Reporting To CMA Vikalp Johri

5. How to Apply

Interested candidates may contact:

CMA Vikalp Johri
Telibandha, Raipur, Chhattisgarh

Candidates with good computer skills, attention to detail and a customer-first attitude are encouraged to apply.

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule

Work Location: In person

📌 Ticketing Executive (Raipur)
🏢 CMA Vikalp Johri
📍 Raipur