About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

Role Summary

Review and interpret plan provisions, policy requirements, and plan-specific guidelines to support accurate processing.

Research plan-level questions and requests received from business partners and support teams.

Ensure work is completed with accuracy, quality, and within expected turnaround times.

Maintain strict confidentiality of client, participant, and plan information.





Provide transparent and timely responses to business partners while resolving policy or plan-rule related queries.

Identify discrepancies or unclear plan provisions and escalate for clarification when required.

Support consistent application of plan rules and established procedures across requests.

Roles & Responsibility:

Should be a Graduate

Strong research, analytical, and problem-solving skills.

Ability to interpret plan documents, policies, and detailed business requirements.

Strong attention to detail to ensure plan provisions are applied correctly.

Excellent written and verbal communication skills.

Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

Self-starter with a proactive, quality-focused, and target-oriented approach.

Ability to manage multiple requests and priorities effectively.

Flexible to work according to business requirements and shift needs.

Education

Graduate

Primary Skill:

Retirement Services

Secondary Skill:

Define Contributions

Location:

Bengaluru

📌 Associate (India)
🏢 Voya Financial
📍 India