About Us

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Founded in 2011, our cloud-based product suite powers over 50 million daily engagements across voice, video, and messaging channels.

Trusted by 6,000+ companies across 60+ countries-including India, Southeast Asia, the Middle East, and Africa-Exotel enables unified customer engagement for leading businesses such as Ola, Swiggy, Flipkart, GoJek, Byju's, HDFC Bank, Zomato, and Urban Company. Our offerings include communication APIs, a modern omnichannel contact centre, and a conversational AI platform hosted on the cloud. We are a Series D company valued at $100 million with $60 million in ARR.

AbouttheRole

You will run voicebot delivery for Exotel's scale-up customers - mid market, SMB and inside sales where the work is higher in volume and lower in complexity than enterprise. The role suits someone who wants breadth and pace early in a delivery career.

WhatYou'llDo

Delivery

- Rundeliveryforvoicebotprojectsacrossmid-market,SMBandinside-salescustomers.




- Gatherrequirements,writethescopeandkeepprojectsmovingtotheircommitteddates.
- Carryahighnumberofconcurrent,lower-complexityprojectswithoutlosingtrackofanyofthem.
- Keepdocumentation,statusandhandovernotescurrent.

Coordination

- Coordinatebetweencustomersandtheengineeringteamonintegrations,testingandgo-live.
- Escalateearlywhenaprojectisdriftingratherthanreportingitafterthefact.

WhatWe'reLookingFor

Experience

- 2to5yearsinprojectcoordination,deliveryoraccountmanagementinatechnologybusiness.
- Experienceworkingacrossmanysmallcustomersatonce.
- SaaSorCPaaSbackground.

TechnicalExpertise

- EnoughtechnicalliteracytoholdaconversationaboutAPIsandintegrations.
- Comfortablewithdeliverytooling,trackersandwrittendocumentation.

CustomerandCommunicationSkills

- Comfortabletalkingtocustomersandtranslatingwhattheywantintoawrittenscope.
- Organised,withabiasforclosingthingsratherthantrackingthem.

Valuable to Have

- Experiencewithhigh-volumeSMBorinside-salescustomers.
- ExposuretoconversationalAIorautomation.

📌 Associate Project Manager (Bengaluru)
🏢 Exotel
📍 Bengaluru