What are we looking for?

Policy servicing department (Payout Team) is responsible to conduct smooth pay-out of the entire process. (Money Back, Super Income, etc.) It is accountable to process and manage data to ensure seamless pay-out process by increasing efficiency of the department. As an Associate Manager, the role involves , creating payment, Pendency tracking, Monthly MIS preparation and managing complex processes within policy servicing. It is accountable to ensure efficient processing of the pay-outs as per the Standard of Operating Procedure (SOPs).

What does the job entail?

1. Initiating payout data and sharing it with the respective stakeholder as per the pre-defined TATs.
2. Managing communications with the stakeholders as per the pre-defined guidelines.
3. Tracking and handling payout cases which are on hold and provide resolution.
4. Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs). Authorizing and tracking pay-outs for the smooth flow of the entire process.
5.



Handling complex cases to ensure customer satisfaction.

6. Handling query box

7. Quality checking
8. IRDA MIS and Quarterly reports

Work Experience

2-5 years

Essential Qualification

- Educational Qualification: Minimum Graduate/ Post Graduate.
- Work Experience: 3 years’ experience.
- Product and Process knowledge along with awareness of internal systems.
- Awareness of Life Asia System.
- Interpersonal skills.
- MS Office. (Excel, PowerPoint and etc.)
- Data Management.
- Presentation skills.
- Strong analytical abilities.

Preferred Skills

- Educational Qualification: Minimum Graduate/ Post Graduate.
- Work Experience: 3 years’ experience.
- Product and Process knowledge along with awareness of internal systems.
- Awareness of Life Asia System.
- Interpersonal skills.
- MS Office. (Excel, PowerPoint and etc.)
- Data Management.
- Presentation skills.
- Robust analytical abilities.

📌 Associate Manager - Policy Servicing (Associate Manager) (Indore)
🏢 HDFC Life
📍 Indore