Key Responsibilities

- Soft Services & Client Experience
- Lead day-to-day delivery of housekeeping, security, front office, cafeteria/hospitality, and helpdesk services.
- Maintain the highest standards of cleanliness, safety, hygiene, and overall client comfort.
- Develop, implement, and continuously refine Standard Operating Procedures (SOPs) to ensure consistency in service quality.
- Act as the single point of contact for client escalations; proactively address queries,

complaints, and feedback to drive client satisfaction.

- Conduct periodic client connects and CSAT reviews; translate insights into actionable service improvements.
- Vendor & Stakeholder Management
- Manage the full lifecycle of vendor contracts – scope definition, AMC/SLA finalisation,

performance reviews, and renewals.

- Monitor service-delivery KPIs for housekeeping, security, catering, pest control, and other contracted services.
- Coordinate with contractors, suppliers, and OEMs for timely execution of routine and project-related work.
- Build and sustain strong working relationships with clients, landlords, internal teams, and statutory authorities.
- Facility & Technical Oversight
- Ensure uninterrupted operation of critical building systems – HVAC, electrical, DG, UPS,

plumbing, fire & life safety, and BMS.

- Oversee planned preventive maintenance (PPM) and breakdown maintenance schedules to minimise downtime.
- Ensure full compliance with health, safety, environmental, and statutory regulations through regular inspections and audits.
- Drive energy-efficiency, sustainability, and Go-Green initiatives across the site.
- Operational Excellence & Cost Management
- Own the operational P&L; for the site – tracking budgets, expenses, OPEX/CAPEX variances, and key operational metrics.
- Identify and execute opportunities for process improvement, cost optimisation, and resource efficiency.




- Conduct internal audits, inspections, and walk-throughs; submit MIS dashboards and management business review (MBR) reports to leadership.
- Lead transition, mobilisation, and stabilisation activities for new clients onboarded into the site.
- Team Leadership & Development
- Lead, mentor, and develop the on-ground operations team; ensure explicit roles,

accountability, and a client-first culture.

- Drive structured training, cross-skilling, and performance reviews for direct reports and vendor partner staff.
- Foster a culture of ownership, responsiveness, and continuous learning across the operations function.
- Coordinate with the central HR, Finance, and Projects teams for seamless internal stakeholder management.

Experience

- 4 – 8 years of progressive experience in Facilities / Operations Management within commercial real estate, managed workspaces, IFM, or hospitality environments.
- Minimum 4 years in a site-lead or supervisory role managing a team of 15 across soft and technical services.
- Demonstrated experience managing operations for sites of 50,000 sq. ft. and above is desirable.

Functional & Technical Skills

- Strong command of soft-services operations, SLA & AMC governance, and vendor contract management.
- Working knowledge of building systems – HVAC, electrical, plumbing, fire & life safety,

and BMS.

- Proven ability to manage budgets, OPEX/CAPEX, and operational MIS.
- Familiarity with statutory and labour-law compliance applicable to facility operations.
- Proficiency in MS Office (Excel, Word, PowerPoint) and operational reporting / CAFM tools.

Behavioural Competencies

- Client-first orientation with strong interpersonal and communication skills.
- Decisive leadership with the ability to manage cross-functional teams and external partners.
- Structured, analytical problem-solving approach.
- High ownership, responsiveness, and integrity under pressure.

📌 Assisant Manager operations (Noida)
🏢 Pratyarth Services (opc) Private
📍 Noida