Job Summary

We are looking for an Application Support Engineer to manage and support our production applications, troubleshoot technical issues, and ensure smooth application operations. The candidate should have experience in production support, incident management, database handling, and client communication.

Key Responsibilities

- Provide Application Support and Production Support for business applications.

- Handle Incident Management, Problem Management, and Production Issue Handling.

- Perform Root Cause Analysis and Troubleshooting to identify and resolve application issues.

- Monitor application errors and perform Log Analysis and Error Monitoring.

- Handle IIS Administration and basic Windows Server operations.

- Work with SQL Server for Database Management and issue investigation.

- Understand and troubleshoot JSON/XML-related issues.

- Manage support tickets, Escalation Management, and timely issue resolution.

- Maintain effective Client Communication and coordinate with internal technical teams.

Required Skills





- Experience in Application Support / Production Support.

- Knowledge of Incident Management and Problem Management.

- Robust troubleshooting and Root Cause Analysis skills.

- Basic knowledge of Log Analysis and Error Monitoring.

- Familiarity with IIS Administration and Windows Server.

- Knowledge of SQL Server and Database Management.

- Understanding of JSON and XML formats.

- Good communication, ticket management, and escalation-handling skills.

Preferred Experience

- Experience supporting live production applications.

- Ability to handle critical production issues and work under pressure.

- Experience in the travel technology domain will be an added advantage

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

- Health insurance

- Paid sick time

- Provident Fund

- Work from home

Work Location: In person

📌 Application Support Engineer (Palarivattom)
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📍 Palarivattom