- Provide L1/L2 production support for ERP and integration platforms for US clients.
- Monitor application health and alerts and respond to incidents within SLA.
- Follow and improve runbooks; escalate clearly to senior engineers.
- Suggest and help build automation for repetitive support tasks.
Requirements
- 2+ years in production or application support with incident management (P1/P2).
- SQL (SQL Server or MySQL).
- Experience with monitoring/alerting and ticketing tools (e.g. Grafana, Splunk, Jira, ServiceNow).
- Basic Python or shell scripting.
- Positive written English; open to rotational shifts including nights and weekends.
Good to have
- ERP exposure (Blue Cherry or other fashion/retail ERP), EDI basics, use of AI tools in support work.
📌 Application Support Engineer (Hyderabad)
🏢 Modern Signal Services
📍 Hyderabad
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