We’re looking for a Salesforce Platform Lead to own the technical direction of our Sales Cloud and Service Cloud environment. This is a hands-on role. The candidate mentors and guides a team of 5-10 admins and developers. The candidate set architecture standards, keep the platform scalable and secure, and maintain a good Org health score.

What you’ll be doing

What You’ll Do

Platform ownership

- Define and maintain the Salesforce architecture, data model, and integration patterns across Sales Cloud and Service Cloud
- Apply Salesforce best practices and design within platform limits, and track current releases and features for adoption
- Support the leadership team with build-vs-buy and declarative-vs-code decisions.
- Lead technical reviews and ensure solutions are scalable, maintainable, and secure
- Manage technical debt, org health, and platform limits

Hands-on development

- Build and review Apex, Lightning Web Components, Flows, and integrations
- Design and implement APIs and integration between Salesforce and other applications.
- Design and deliver Agentforce use cases
- Troubleshoot complex production issues and performance bottlenecks

Team leadership

- Lead, mentor, and grow a team of 5-10 consisting of admin and developers and take the responsibility of reporting manager ( people manager)
- Set coding standards, code review practices, and testing expectations
- Drive adoption of AI tools (such as Claude) to improve developer productivity, with guidelines for responsible use
- Prioritize and plan work with product owners and business stakeholders

Governance and delivery

- Own the CI/CD pipeline and release management: sandbox strategy, version control, deployment, and change management
- Establish data governance,



security model, and access control practices
- Manage Salesforce release cycles and assess the impact of seasonal upgrades
- Partner with Sales, Service, and Operations leaders to translate goals into a platform roadmap

What You’ll Bring

Required

- 15 years of IT experience, with at least 12 years in the Salesforce ecosystem as a developer, architect, and team lead, including end-to-end implementations and platform governance. Prior experience as Salesforce platform lead and managing the production environment and sandboxes.
- Expert-level knowledge of Salesforce best practices, platform limitations, and the latest features
- Expert-level knowledge Apex, Visualforce, APIs (REST/SOAP/Tooling/Metadata/Bulk/etc), approval processes, flows, triggers, Lightning Web Components (LWC), web services, SOQL, SOSL, Analytics
- Hands-on experience with Agentforce and Data Cloud.
- Experience with CI/CD processes, tools and release management
- Experience using AI tools such as Claude to improve developer productivity
- Excellent analytical skills, communication, and stakeholder management
- Proven experience leading and mentoring a technical team

Preferred (added advantage)

- Experience with Salesforce CPQ, Revenue Cloud, PSO
- Experience with Salesforce Voice and CTI integrations
- Salesforce certifications such as Application Architect, System Architect, Platform Developer II, Sales Cloud Consultant, Service Cloud Consultant
- Familiarity with SAFe, Agile delivery.

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

📌 Team Lead (India)
🏢 Blackbaud
📍 India